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Alert Details

If you experiencing internet connectivity issues, please enable airplane mode for approximately 30 seconds and then disable airplane mode to fix the issue.
Open the Zscaler app and wait for the Service Status to say “ON” before closing the app.
You can also try to reset the device by going to:

Settings–>General–>Reset–>Erase All Content and Settings
If the problem still persists, please remain on the line
for the next available agent.

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Device Assistance

DEVICES REQUEST INFORMATION ONLY:
Parents must complete the DOE iPad request form below to obtain a device. Please keep in mind the parent/guardian must contact Ms. Rosa at (718-620-8168) to schedule an appointment to pick up the device at school. *By appointment only

Complete form here

Software Support

Issues with Google Classroom, Pupilpath, DOE email, Zoom. Please fill out this for Technical Support. We will respond within 24 hours.

Click here

DOE iPads Troubleshooting Tutorials.